Term and Conditions

Welcome to Pawsy Store!

At Pawsy Store, we’re passionate about providing innovative, high-quality products that enhance the lives of pets and their families. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms.

1. About Our Store

Who We Are

Pawsy Store is an online retailer specializing in premium pet care products including doors, fencing, fountains, feeders, harnesses, leashes, litter boxes, mobility aids, toys, training equipment, and travel accessories.

Our Commitment

We’re dedicated to delivering innovative solutions that combine quality, functionality, and style for your furry companions. Our team carefully selects and designs each product with your pet’s happiness and well-being in mind.

2. User Responsibilities

Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account details
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized account activity

Acceptable Use

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use our products in ways that could harm pets or people

3. Products and Services

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur. Product availability is subject to change without notice.

Product Categories

Our product range includes:

• Doors & Fencing: Pet doors and containment solutions
• Fountains & Feeders: Hydration and feeding systems
• Harnesses & Leashes: Walking and safety equipment
• Litter Boxes & Litter: Hygiene products for cats
• Mobility & Training: Support and behavior products
• Toys & Travel: Entertainment and transportation items

Service Area

We ship worldwide except to certain remote areas and parts of Asia. Some restrictions may apply based on shipping carrier capabilities and local regulations.

4. Orders and Payment

Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (Monday-Friday)
• You receive tracking information once your order ships
• All orders are subject to availability and verification

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. Additional taxes, customs duties, or import fees may apply based on your location and are the responsibility of the customer.

5. Shipping and Delivery

Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery Expectations

Delivery times are estimates and may vary due to:

• Customs processing in your country
• Weather conditions and carrier delays
• Holidays and peak seasons
• Remote location accessibility

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. Please allow 24 hours for tracking information to become active.

6. Returns and Exchanges

Return Eligibility

We accept returns and exchanges within 15 days of receipt. To qualify:

• Items must be unused and in original condition
• Original packaging and all tags must be included
• Proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used Litter Boxes & Litter
• Harnesses & Leashes showing wear
• Toys removed from original packaging
• Products with broken hygiene seals

Return Process

1. Contact us at [email protected] within 15 days
2. Receive Return Authorization Number and instructions
3. Ship items to our facility with authorization number
4. Receive refund or exchange within 3-5 business days after inspection

Refund Information

Refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Shipping charges are non-refundable (unless due to our error)

7. Intellectual Property

Ownership Rights

All content on our website, including:

• Logos, trademarks, and brand names
• Product designs and descriptions
• Website content and images
• Marketing materials

are the property of Pawsy Store and protected by intellectual property laws. You may not use, copy, or distribute any content without our written permission.

User Content

By submitting reviews, photos, or other content, you grant us permission to use it for marketing and product improvement purposes.

8. Liability Limitations

Product Usage

While we ensure our products meet high safety standards, you are responsible for:

• Proper product installation and use according to instructions
• Monitoring your pet’s interaction with products
• Regular inspection and maintenance of pet equipment
• Consulting with veterinarians for pet-specific needs

Limitation of Liability

Pawsy Store’s liability is limited to the purchase price of the product. We are not liable for:

• Indirect, incidental, or consequential damages
• Misuse or improper installation of products
• Shipping delays beyond our control
• Pet behavior or reactions to products

9. Privacy and Data Protection

We respect your privacy and protect your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data. By using our website, you consent to our data practices as described in our Privacy Policy.

10. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices, services, or legal requirements. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Nebraska. Any disputes shall be resolved in the courts of Douglas County, Nebraska.

Thank you for choosing Pawsy Store – where your pet’s happiness meets our commitment to quality and innovation!