Shipping Policy

Shipping Information

At Pawsy Store, we understand you’re excited to receive your pet products. We strive to process and ship all orders as quickly as possible while ensuring the highest quality service for you and your furry friends.

Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Ideal for customers who want faster delivery with reliable tracking
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Perfect for budget-conscious pet parents who don’t mind waiting a bit longer

Returns & Exchanges Policy

We stand behind the quality and innovation of our pet care products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process that reflects our commitment to reliability and customer satisfaction.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return:

• Items must be in original condition, unused, and in their original packaging
• All tags and labels must be attached
• A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Litter Boxes & Litter (opened or used products)
• Harnesses & Leashes that show signs of wear or use
• Toys that have been removed from original packaging
• Any products where the hygiene seal has been broken

The Return Process: Simple & Secure

1. Submit Your Return Request

   Contact our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2. Wait for Authorization

   Our team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days.

3. Ship Your Return

   Package your item securely with the original packaging and include the Return Authorization Number. Ship to our facility at:

   Pawsy Store Returns
   4592 Layman Avenue
   OMAHA, US 72662

4. Receive Your Refund or Exchange

   Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Request Template

Refund Information

Once your return is processed, refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.

For size or color exchanges, we recommend placing a new order and returning the original item to expedite the process.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.