At Pawsy Store, we stand behind the quality and innovation of our pet care products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns process that reflects our commitment to reliability and customer satisfaction.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return:
- Items must be in original condition, unused, and in their original packaging
- All tags and labels must be attached
- A proof of purchase or order number is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Litter Boxes & Litter (opened or used products)
- Harnesses & Leashes that show signs of wear or use
- Toys that have been removed from original packaging
- Any products where the hygiene seal has been broken
The Return Process: Simple & Secure
Submit Your Return Request
Contact our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Wait for Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days.
Ship Your Return
Package your item securely with the original packaging and include the Return Authorization Number. Ship to our facility at:
Pawsy Store Returns
4592 Layman Avenue
OMAHA, US 72662
Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Pawsy Store Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please describe the reason – e.g., defective, wrong size, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name and Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once your return is processed, refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Please note that shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead. For size or color exchanges, we recommend placing a new order and returning the original item to expedite the process.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.
Need Help With Your Return?
Our dedicated customer care team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
Thank you for choosing Pawsy Store – where your pet’s happiness meets our commitment to quality and innovation!