Welcome to the Pawsy Store FAQ page! We’re here to help you with any questions about our innovative pet care products, shipping, payments, and more. At Pawsy Store, we’re dedicated to providing fast, reliable solutions for pet lovers worldwide. Below, you’ll find answers to common queries—if you need further assistance, feel free to contact our customer care team.
General Questions
1. What is Pawsy Store, and who is it for?
Pawsy Store is an online shop catering to pet owners who value innovation, reliability, and convenience. Our target customers include tech-savvy pet lovers, families, and individuals seeking advanced pet care solutions like smart toys, training gear, and safety equipment. Whether you’re looking for doors, fencing, harnesses, or travel accessories, we offer products designed to make pet ownership easier and more enjoyable.
2. What types of products do you sell?
Our menu includes a wide range of pet supplies, such as:
- Doors and Fencing for secure pet spaces
- Fountains & Feeders for hydration and feeding
- Harnesses & Leashes for safe walks
- Litter Boxes & Litter for cat care
- Mobility aids and Toys for active pets
- Training and Travel gear
- Parts & Accessories, plus deals on pet supplies
Shipping and Delivery
1. Where do you ship, and how long does delivery take?
We ship globally, excluding some remote areas and parts of Asia. After ordering, your package is processed in 1-2 business days. Then, you can choose:
- Standard Shipping: Via DHL or FedEx, delivered in 10-15 days after shipment for $12.95. Ideal for faster, trackable delivery.
- Free Shipping: Via EMS, delivered in 15-25 days after shipment for orders over $50. Perfect if you’re budget-conscious and don’t mind a longer wait.
2. What if I have issues with my delivery?
If your order is delayed or you have questions, email us at [email protected]. We partner with reliable carriers like DHL, FedEx, and EMS to ensure safe delivery, and our team is here to assist with any concerns.
Payments and Accounts
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed safely to protect your information.
2. How do I manage my account or track orders?
After placing an order, you’ll receive a confirmation email with details. Use the provided tracking number to monitor shipment. For account-related issues, such as password resets or order history, contact our support team for prompt help.
Returns and Refunds
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition. To initiate a return, email us at [email protected] with your order details, and we’ll guide you through the process. Refunds are processed once we receive and inspect the returned items.
2. What if my product arrives damaged or defective?
We take great care in packaging to prevent damage, but if there’s an issue, contact us immediately. We’ll arrange a replacement or refund as per our policy.
Product Support
1. How do I use or assemble your products?
Many of our items, like fencing systems or training devices, come with instructions. For additional help, check our website for guides or reach out to our team. We’re happy to provide tips on using innovative pet solutions effectively.
2. Do you offer warranties on products?
Product warranties vary by item. Refer to the product description or contact us for specifics. We stand by the quality of our offerings and will assist with any manufacturing defects.
Contact Us
For more questions, email [email protected]. Our customer care team is dedicated to helping you and your pets enjoy the best experience with Pawsy Store. Thanks for choosing us—we’re here to support your pet’s happiness every step of the way!